Bajaj Electricals' Nysa 2.0 saved 88K hours and lifted NPS to 92% (interview)

In an ETCIO interview, chief digital and information officer Milind Korgaonkar described Nysa 2.0, Bajaj Electricals' organisation-wide digital transformation building on Nysa 1.0's move from Oracle to SAP S/4HANA. Around 70–80 projects ran in parallel under a structured governance model, and Korgaonkar said the decisive factor was cultural: 'The most important part was fostering a change culture... People started trusting the systems when they began seeing the benefits.' Supplier invoicing went digital and payment cycles fell from 25–30 days to 7.

Reported outcomes (self-reported in the interview): monthly billing outlets up 5%, average bill value up 22%, Net Promoter Score up from 88% to 92%, service turnaround within 12 hours improved from 45% to 70%, over 88,000 man-hours saved through automation, operational equipment efficiency up 4.12%, factory availability up 5.4%, and Industry 4.0 initiatives contributing a 2.9% manufacturing productivity gain.

The six-month roadmap extends the playbook: a GenAI voicebot for 24/7 customer service with L1 troubleshooting, AI in R&D for product simulation, digital financial planning and consolidation, and an HRMS overhaul — governed by what Korgaonkar calls a business-first, technology-second approach, with an internal AI hub and partnerships spanning Microsoft and niche vendors.

88,000 man-hours saved; average bill value +22%; NPS 88%→92%; payment cycles cut from 25–30 days to 7 (self-reported in the interview)

Post-ERP silos still slowed the 86-year-old company; 70–80 parallel projects demanded governance and a change culture to land.

Digital supplier invoicing compressed payment cycles from 25–30 days to 7 — a benefit employees could see directly.

IT was run as a profit centre with ROI required from every initiative, according to Korgaonkar.

Digitisation sticks when people see the benefit: trust in the system, not the system itself, is what converts an ERP programme into business results.

A GenAI voicebot, AI-driven R&D simulation, digital financial consolidation and an HRMS overhaul sit on the six-month roadmap Korgaonkar laid out in the interview.