Lululemon went public in July 2007 into a retail boom. In April 2008 it still looked unstoppable: fourth-quarter sales had more than doubled to $105.1 million, it planned 35 new North American stores for the year, and analysts projected 30-50% annual square footage growth. That spring, Starbucks veteran Christine Day replaced CEO Robert Meers.

Then the recession arrived. Comparable store sales fell 22% in the fourth quarter of fiscal 2008, after rising 41% a year earlier — a brutal swing for a two-year-old public company. Lululemon's answer was to shrink rather than discount: it opened just 7 net stores in North America in fiscal 2009, against the 35 once planned for 2008, and kept its full-price, scarcity-driven model rather than marking down to chase volume.

The discipline held the brand intact through the trough. Fiscal 2009 comps turned positive at 9% with operating income up to $86.5 million from $56.6 million, and by the second quarter of 2011 revenue was growing 39% to $212.3 million with comps up 18%. The stock had climbed roughly 280% from when Day took over.

Comps swung from -22% in late 2008 to +18% by mid-2011, revenue grew 39% to $212.3M in a quarter, and the stock rose 280% after Day took over.

The crash hit a brand sold at full price; markdowns would have taught its loyal guests to wait for sales, so the company cut capacity instead of cutting prices.

Halving the store-opening plan conserved the cash a young retailer needed to survive, rather than buying expansion into a falling market.

Scarcity became deliberate policy: core items stayed in stock, but limited special releases kept demand outrunning supply and full-price discipline meant the eventual rebound was profitable.

In a demand shock, markdowns rent back the customers you already had and cheapen the brand with them. Contraction plus scarcity keeps pricing power intact for the recovery.

Day ran lululemon until 2013, through the run that made it the standout of the 2007 IPO class and the company that defined the athletic-leisure category. The scarcity playbook stayed central to how the brand sold, and the 2008-09 decision to stop building rather than start discounting became the reason it emerged from the recession with its margins and its mystique both intact.

FOLLOW THE EVIDENCE

The sources

  1. Christine Day Breathes New Life Into Lululemon forbes.com
  2. lululemon athletica inc. Form 10-K, fiscal 2009 sec.gov
  3. CEO of the Year: Christine Day of Lululemon timothytaylor.ca