What was changed
When COVID-19 forced people to stay home and restaurants to close, demand for prepared-at-home meal kits surged. HelloFresh, the largest meal-kit provider with a strong footprint in the U.S. and Europe, moved to capitalize on the spike.
It raised its full-year revenue growth guidance repeatedly through 2020, from around 22-27% to 40-55% on a constant-currency basis, as demand exceeded expectations.
Meanwhile, its U.S. rival Blue Apron struggled to meet the surge and continued a long decline, canceling orders and cutting options.
HelloFresh gained share in the U.S. market during the pandemic and compounded its advantage while competitors could not keep pace.
What it achieved
HelloFresh raised its 2020 revenue growth forecast several times to 40-55%, becoming a clear winner in the pandemic meal-kit market while Blue Apron declined.
Why it worked
Lockdowns made home cooking the default, boosting meal-kit demand.
HelloFresh scaled supply and marketing to capture the demand spike.
Blue Apron struggled to deliver and kept losing customers.
Raising revenue guidance reflected sustained, not one-off, demand.
What can be applied
A crisis that reshapes consumer habits rewards whoever can scale supply fast — a company already built for high volume takes the spike, and rivals who cannot expand lose out.
Aftermath
HelloFresh rode the 2020 surge to record growth and profitability, and by 2021 it was a clear leader in meal kits. Blue Apron continued to shrink and never returned to its pre-pandemic scale, while HelloFresh's expanded customer base helped sustain its larger business afterward.
FOLLOW THE EVIDENCE