What was changed
As the 2008 recession deepened, consumers traded down and casual dining chains suffered. McDonald's was positioned for exactly that shift: cheap, familiar food and a breakfast daypart that rivals did not cover.
In November 2008 worldwide same-store sales at McDonald's rose 7.7%, and U.S. same-store sales rose 4.5%, driven by breakfast items, chicken sandwiches and value-menu options. It was thriving in a downturn that was eating into competitors' sales.
McDonald's did not just lean on the cheapest items; it layered a fuller menu on top. Even as it grew, it moved beyond the value menu with premium and breakfast offerings, so it kept the trade-down customer and the middle class at the same time.
By 2009 Ad Age named McDonald's runner-up for marketer of the year because its same-store sales grew while many of the best-performing rivals were flat and the industry declined overall.
What it achieved
McDonald's same-store sales rose 7.7% globally in November 2008 and grew through a recession that produced double-digit drops at pricier sit-down restaurants.
Why it worked
Consumers cut spending and traded down from pricier restaurants.
A value menu and breakfast captured the trade-down customer.
Chicken and breakfast added margin beyond the cheapest items.
Fast-food rivals and casual dining chains reported declines.
An everyday-low-price-and-familiarity model fits a recession.
What can be applied
In a downturn the value leader wins share: McDonald's used cheap, familiar menu items and breakfast to pull diners down from pricier restaurants.
Aftermath
McDonald's came out of the 2008-2009 recession with stronger market share and a reputation as the resilient value leader. It later added all-day breakfast and refreshed its menu, but the recession strategy showed how a fast-food giant can use a downturn to gain share permanently.
FOLLOW THE EVIDENCE
The sources
- Value meals bolster McDonald's coffers sandiegouniontribune.com
- McDonald's Moves Beyond Value Menu to Rise Above adage.com